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Boxify FB Live

Feature reference

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Feature availability depends on your account and configuration. This page contains no pricing.

Selling channels

Section titled “Selling channels”

Your comments. Your next orders.

FACEBOOK + INSTAGRAM

Capture product-keyword orders from Facebook and Instagram live streams, posts and photo albums. Spend your attention on the show, not a spreadsheet.

  • Live, post & photo comment capture
  • Product keywords and quantities
  • Buyer notifications and cart links

Sell where the conversation happens.

CONVERSATION TO CHECKOUT

Use WhatsApp to share products and checkout links with buyers. Keep the conversation personal while Boxify helps you organise the orders behind it.

  • WhatsApp selling workflows
  • Share your webstore and cart links
  • Messenger orders and page conversations

A helpful reply. Without the repeat work.

GPT-POWERED CUSTOMER SERVICE

Let your AI-powered customer service bot answer buyer questions on Facebook and Instagram using your instructions. Set the guardrails and hand sensitive topics to your team.

  • Connect your OpenAI API key
  • Your content, tone and response rules
  • Out-of-stock product suggestions

Operations

Section titled “Operations”

Orders, under control

Create, combine or split orders, manage preorders, send carts and keep a record of changes.

Stock that stays in view

Manage products, variants, keywords, quantity limits and backorders in one place.

Ready to pack & ship

Print thermal labels, delivery orders and invoices. Upload tracking numbers and set shipping rules.

Checkout your way

Offer a webstore, shipping fees in the cart, payment reconciliation and configured payment methods.

Give buyers a reason to return

Use vouchers, store credit, VIP access and automated buyer messages to support repeat selling.

Know what’s moving

Export orders, sales and revenue reports. Give staff access based on their role.

AI Connect (read-only)

Section titled “AI Connect (read-only)”

AI Connect lets compatible remote-MCP clients, such as Claude or Codex, read order, customer, sales and stock data you authorise, so you can ask questions about your store.

  • It is read-only: it does not create, edit or cancel orders.
  • It needs permission from your store owner.
  • Data used to answer a query is sent to the AI provider you connect.
  • ChatGPT connector availability depends on the client and account; check the current guide.
  • GPT customer service is a separate OpenAI integration using your own API key.

Frequently asked questions

Section titled “Frequently asked questions”
What is Boxify FB Live?

Boxify FB Live is a social-commerce system for sellers. It brings Facebook and Instagram comment selling together with order management, products and stock, checkout, fulfilment and customer-service tools.

Does Boxify capture Facebook and Instagram comments?

Yes. Boxify supports product-keyword comment capture from Facebook and Instagram live streams, posts and photo albums. Buyers comment with a keyword and quantity, and the system captures the matching order.

Can I use Boxify for WhatsApp selling?

You can use WhatsApp conversations to share your Boxify webstore and checkout links with buyers, then organise orders in Boxify. Speak to our team about the WhatsApp workflow you need; this is different from Facebook and Instagram comment capture.

How does the AI customer service bot work?

Boxify’s GPT-powered assistant replies to Facebook and Instagram customer messages using your instructions and a connected OpenAI API key. You define its content, tone, guardrails and when a conversation should be handed to a person.

Can I use ChatGPT or my favourite LLM with Boxify?

Boxify uses OpenAI GPT for customer service. For store insights, AI Connect lets compatible remote-MCP clients, such as Claude or Codex, read authorised order, customer, sales and stock data. ChatGPT connector availability depends on the client and account; check the current AI Connect guide. The published integration is read-only: it does not create, edit or cancel orders.

What happens to my data when I connect an AI assistant?

AI Connect requires permission from your store owner. Data used to answer your question is shared with the AI provider you connect. Review the provider’s terms, Boxify’s Privacy Policy and the AI Connect guide before granting access.

How do I get started?

Message Boxify on WhatsApp to discuss your selling channels and see the workflow. Feature availability depends on your account and configuration; our team can confirm what fits your store.

Section titled “Guides and legal”